The LTE prepaid bundles will be valid for 31 days from the activation date.
Available on Telkom Mobile network only (subject to coverage check at www.telkom.co.za/today/ucm)*
RICA PROCESS
RICA
is here to help us all. This law requires all SIM card users to
register their personal information against their cell phone numbers.
New SIM cards cannot be activated if they have not been RICA’d.
- Visit rica.telkom.co.za to activate your SIM
- Enter your name, surname, SA ID & SIM ICCID
- Enter e-mail, cell number & residential address
- E-mail or SMS verification link sent which customer must click on for the verification to be done
- Upload copy if ID
- Upload proof of residence (should match residential address provided in step 3)
- Selfie verification – Take selfie and upload
- Customer will get notification of successful RICA & SIM will be activated within 2 hours
For all after activation support call 081180:
-
To contact the Customer Support line on 180, please remove the SIM card
from your modem/router and insert it into a handset/ mobile phone.
Calls to Telkom Mobile Data Support line are only free from a Telkom
Mobile number.
- You can also phone Customer Care on 081 180 from any
other telecom operator network, but these calls will be charged at
applicable service-provider rates.
Please Note the following:
-
Purchasing of LTE/LTE-A once-off data bundles and using the bundles is
subject to the availability of LTE network coverage within the specified
location and the subscriber will not be able to roam on Vodacom
network.
- A sales agent will be able to assist you with checking if
your address is within LTE network coverage range. Alternatively, you
can verify same online at: www.telkom.co.za/today/ucm.
The LTE/LTE-A
once-off bundles shall have Anytime data and Night Surfer Data. Night
Surfer shall be valid to be consumed between 12am – 7am.
- The data
validity period for LTE/LTE-A Once Off Anytime data bundles shall be 61
days. i.e. LTE/LTE-A Once-off Anytime bundles shall expire 61 days from
the date of activation.
- The data validity period for LTE/LTE-A
Once Off Night Surfer data bundles shall be 31 days, i.e. LTE/LTE-A
Once-off Night Surfer bundles will expire 31 days from the date of
activation
For the full Terms & Conditions for Telkom’s LTE/LTE-A Once-Off data bundles; please visit: http://www.telkom.co.za
What's in the box?
Telkom SIM card
| General Specifications | |
|---|---|
| Antenna Quantity | 0 |
| Antenna Type | Internal |
| Basic Colour | White |
| Frequency Range | 2.4 GHz |
| Transmission Speed (Mbps) | 150 |
| Connectivity | |
| 4G / LTE bands supported | 4G LTE |
| Ethernet Port Speed | N/A |
| No. of Ethernet Ports | 0 |
| Sim Types | Micro Sim |
| Wi-Fi Technology | 802.11b |
| Boxed / Shipping Dimensions | |
| Gross Weight | 0.13 kg |
| Height | 4 cm |
| Length / Depth | 11 cm |
| Net Weight | 0.13 kg |
| Width | 8 cm |
| Product Dimensions | |
| Product Height | 4 cm |
| Product Length / Depth | 11 cm |
| Product Width | 7 cm |
| Security | |
| Firewall Security Type | N/A |
| Security Protocols | N/A |
Are you ready to receive your new purchase?
We deliver anywhere in South Africa from Monday to Friday (excluding public holidays). If you live in any outlying town we might need some additional time but we promise it is worth the wait
What will the delivery cost you?
We will always try to bring your order to your doorstep in the most affordable way. Here is a simple guide to show you the options available:
| Type of products | Delivery Fee |
| Orders over R450 (excludes TV’s, Large Appliances, Furniture, Beds, Large Items, Outdoor & Sports Equipment) | Free Delivery |
| Beds | Free Delivery |
| Orders under R450 | R65.00 |
| TV's | R100.00 |
| Large Appliances, Beds, Inverters/Portable Inverters, Outdoor & Sports Equipment | R200.00 |
| Large Items, DIY & Furniture | R300.00 |
When will delivery take place?
Our delivery team is ready to pack and deliver your order as soon as payment confirmation and required supporting documents such as TV License validation are received.
What if I miss my delivery?
We will make sure to give you a call and reschedule as soon as possible.
What if my items are damaged, faulty or incorrectly delivered?
Please notify us within 24 hours of receipt of delivery on 0800 111 081 or [email protected]. We will do our best to have the damaged product collected and a new product delivered to you. For more details view our returns and refunds policy.
What if I receive the incorrect items or quantity of products?
Mistakes do happen, should you experience this please notify us immediately so that we can get our team to assist you. You can notify us on 0800 111 081 or [email protected] and we will arrange to collect the incorrect items and replace them as soon as possible.
What about Returns & Refunds?
If you are not absolutely in love with your new purchase you may return or exchange your products subject to producing the original receipt and ensuring the product is in its original packaging and condition.
You are welcome to view our full returns and refund policy in our terms and conditions to guide you with the process and to learn more about products that can not be returned.
Should you wish to return items, you can use the online return functionality within 24 hours of delivery under the “My Account” Tab on the right-hand side of the navigation bar.
Should you need more information kindly contact us on 0800 111 081 or [email protected].
